Privacy policy

Energy Warehouse LLC ("Energy Warehouse", "we", "us", or "our") operates the website EnergyWarehouse.store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our store.

1. INFORMATION WE COLLECT
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect information about the pages you view and how you navigate the site.

When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, email address, phone number, and payment information (credit card numbers are processed securely by our payment provider and are not stored by us).

2. HOW WE USE YOUR INFORMATION
- To process and fulfill your order, including sending shipping confirmations and receipts
- To communicate with you about your order or account
- To screen orders for potential fraud or risk
- To provide you with information about our products and promotions (where you have opted in)
- To improve and optimize our website
- To comply with applicable legal obligations

3. SHARING YOUR INFORMATION
We share your personal information with third parties only as necessary to provide our services:
- Shopify - our e-commerce platform
- Payment processors - to process your payment securely
- Shipping carriers - to deliver your order (UPS, FedEx, USPS, or freight carriers as applicable)
- Analytics providers - to help us understand site usage (e.g. Google Analytics)

We do not sell your personal information to any third party.

4. YOUR RIGHTS (NEW YORK RESIDENTS)
If you are a resident of New York, you have the right to request access to the personal information we hold about you, to request correction of inaccurate data, and to request deletion of your personal data, subject to certain legal exceptions. To exercise these rights, contact us at support@energywarehouse.store.

5. COOKIES
We use cookies to power certain site features (e.g. your shopping cart), to understand how visitors interact with our site, and to improve your browsing experience. You can instruct your browser to refuse cookies, though some site features may not function as expected.

6. DATA RETENTION
We retain your order and personal information for a minimum of 5 years or as required by applicable tax and business law, whichever is longer. You may request deletion of marketing data at any time.

7. SECURITY
We use industry-standard security measures to protect your personal information. Payment card data is processed via PCI-DSS compliant processors and is never stored on our servers.

8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page.

9. CONTACT US
Energy Warehouse LLC
599 Lexington Ave, New York, NY 10022
Phone: +1 (855) 408-9755
Email: support@energywarehouse.store